FAQ

Before contacting me please ensure your question isn't answered below. 

Do you ship to ____ ?

Yes! I do ship internationally, although I do not take responsibility for any custom charges that may occur when entering your country. Please look up customs/fee charges that may occur before making your purchase.

How long are your dispatch times?

This depends on the items in your order.

Ready to ship items such as jewellery, prints and stickers take 1-2 weeks (This also includes items under the seconds/clearance section of my website)

Embroidered/Made to order items such as sweatshirts, tshirts and tote bags take 2-4 weeks.

Please note these are the usual dispatch times and can vary depending on the volume of orders- if you need an item by a certain date please email me prior to purchasing to see if this can be done.

How long does it take for my order to arrive after dispatch?

All orders are shipped via Royal Mail.

UK orders: 2-5 buisness days

International: 2-4 weeks (may take up to 8 weeks depending on time of year or if shipping to australia)

 

My order hasn't arrived/has arrived damaged

Please contact me for a solution:

Threadstokill@gmail.com 

(please note I am in the UK time zone)

Please note ALL items are non refundable/returnable.

When will you restock ______ ? 

I don't restock all designs- some are purely one drop only but follow my socials for updates.

When are you doing another ____ bag?

All my bags are one of a kind, majority being a one time thing and never replicated again. I dont have set release times- just when im inspired so be sure to follow my socials for any bag releases!

Can you do clip on earrings? 

Yes! Majority of my designs can be changed to clip ons for no extra fee, I also offer lever backs for those that prefer for an alternative way for those with stretchers to wear them. Just be sure to put that you want them as clip ons in the notes of your order as hooks/studs are sent as default.

How do I care for my jewellery?

Be sure to keep them away from water, this will help avoid not only the metal tarnishing but the print on the acrylic charm to become damaged. Also avoid from excessive sweating (not advised to wear to the gym!).

Are your earrings light as my ears are sensitive to heavy earrings?

Extremely! Each acrylic earring is about 5g, I myself have sensitive ears and have worn them all day with no issue.

Can this come in a different colour?

ALL embroidered apparel can come in any colour you wish! Just email me with your preferred colour.

Do you do customs tshirts/jumpers?

Feel free to drop me an email in regards to custom goods.

 

 

 

Any questions not answered here please contact me via email.